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Digital healthcare: Digitisation for Clinical Commissioning Groups

Posted 7th July 2021

As we are all aware, early 2020 saw the entire world come to a standstill as we all attempted to stop the spread of COVID-19. Most industries slowed or paused production.

The healthcare industry was forced to do the opposite and confront its own set of unique challenges.

Unlike some organisations in other sectors, closing operations or off-site working just wasn’t an option. Remote working for essential and front-line healthcare services was clearly not viable. Life-saving solutions, like pop-up testing sites, virtual visits and online appointment scheduling were adopted with unprecedented speed.

Every trust and healthcare provider, saw a dramatic increase in patient volumes. This along with new public safety concerns and a shifting regulatory landscape forced providers to quickly adopt more efficient (and safer) ways of conducting business and how to handle patient data in a secure and time critical manner.

Very early on in this rapidly evolving pandemic, a lot of healthcare providers realised quickly that they had not yet implemented the infrastructure to support a digital system, and struggled to find ways to improve the patient experience and increase operational efficiency. Covid enhanced the pressure brought about by the inefficiencies of paper-based processes.

Our digital transformation team at E-Sign, saw a sharp rise in requests from health trusts to assist in the creation of solutions to complement and facilitate the processes implemented to fight the pandemic.

We understood the responsibility placed on us to react to an unprecedented and dynamic event and assist the healthcare industry to provide patients a safer and faster experience.

The handling of sensitive patient data is a responsibility that E-Sign takes very seriously. And the pandemic brought about changes for us as a business also. To ensure we could safely and securely deliver the best in industry solutions to the healthcare sector, we became the only signature service provider to obtain verification onto the Public Service Network.

To date we have assisted with effective solutions throughout the NHS as well as in private healthcare. Here are just a few of the areas we have aided:

  • Vaccine Taskforce
  • Capital Delivery
  • Procurement and Supply chain
  • Rehabilitative Care
  • Urgent and Emergency Care
  • Community health
  • Mental health and learning

What to learn from the last 12 months

One of the biggest takeaways of the COVID economy is that consumers are now accustomed to the ease and speed at which the digital market moves.

Healthcare practitioners wish to stay competitive in providing the best possible patient experience.

Freeing your staff from time-consuming manual processes will prepare you for the digital future of healthcare while providing your patients with a safer, simpler, and more personalised healthcare experience.

Here are five takeaway lessons that healthcare providers learned from the pandemic.


1.Touchless is faster and safer

COVID-19 safety precautions have made touchless service a requirement for any modern healthcare organisation. Contactless scheduling, consent form, prescriptions, virtual visits, and online sign-in to minimise in-office wait times are just a few of the ways that the Healthcare Industry is providing patients with a safer environment to get care, one that will continue to have relevancy and value long after the pandemic is behind us.

By bringing administrative work online, a fully touchless healthcare system streamlines every step in the patient journey, from pre-appointment registration to medical dispensary. As a result, people get the critical care they require and healthcare professionals get the patient information they need from intake forms, post-visit surveys and more without delays associated with manual processes.


2.Excellent customer service starts online

Patients plane a significant amount of trust into healthcare providers, and they should feel more than just another number through the door. New, digital healthcare solutions offer enhanced, around-the-clock communication and care.

The digitisation of manual processes enables patients, employees, and clinicians to complete necessary forms and agreements from the convenience of any device, saving time, reducing errors, and creating an easier, more-secure experience for all parties.

E-Sign has worked on many large-scale healthcare projects, all of which have a specific focus of introducing patient portals to healthcare practices. This is another way that upgrading your digital infrastructure can enhance the patient experience. Whether submitting a quick question, requesting a repeat prescription or inquiring about appointment availability, the ability to directly message providers makes patients feel more connected to and in control of their healthcare experience and leads to greater patient retention.


3.Digital solutions expand operational capacity

Having the operational capacity to meet patient demand is crucial, whether that’s during a healthcare crisis or a seasonal influx. Even post-pandemic, healthcare practices will confront wide fluctuations in patient volume, due to reasons as varied as the seasonal flu or annual back-to-school events. Automating back-office workflows and streamlining patient intake processes gives your staff the room they need to deliver the best year-round care to more patients in a shorter timeframe

Additionally, for healthcare organisations that have had to sacrifice service quality as they struggle to keep up with increasing customer expectations and industry regulations, solutions like remote ID verification and telehealth consultations make it easy to successfully manage increasing patient volumes and stabilise profit margins—with minimal investment.


4. Better user experience improves operational efficiency

Data and contracts are at the heart of every modern industry, none more so than the Healthcare Industry. Confidential information plays a critical role in keeping hospital systems running. E-Sign has worked with healthcare industry leaders to address the long-standing issue of healthcare providers using outdated software and implement solutions to improve the ability to efficiently deliver quality healthcare.

Today, healthcare leaders are using advanced digital technology that integrates with existing systems, providing an elegant solution to the inefficiencies that arise from using disparate technological systems. Full integration between state-of-the-art Document transaction management solutions and other cloud-based IT software (like Microsoft Power Automate) streamlines the daily work of securely preparing, approving, and storing contracts.


5. Efficiency is the best foundation for scalable growth

Automating back-office workflows, streamlining patient intake procedures, and offering online consultations decreases the cost of care, and boosts productivity. Efficiency in automation also provides every organisation with the room it needs to grow. As technology like electronic signatures and workflow intelligence take the place of inefficient manual contract management procedures, you can gain the freedom and resources you need to plan. Expand your operation to reach new patients or focus on what matters most, providing excellent patient care.


E-Sign provides bespoke solutions to the NHS and private healthcare providers

Today’s healthcare landscape is very challenging and dynamic. Implementing better processes digital isn’t a nicety, but rather a necessity. Automating manual workflows and digitising your paper-based healthcare experience bolsters your ability to deliver a premium healthcare experience safely, securely, and efficiently for your patients.

Moving online is simple. E-Sign is trusted but healthcare providers worldwide for a multitude of applications, from multi-site practices to COVID-19 testing and vaccination rollout sites. All of which we have one specific focus, improving the patient experience and driving greater efficiency is as simple as streamlining the manual processes that affect your patients and employees.

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